Returns, exchanges, refunds & cancellation

Size exchanges

Request a size exchange within 5 days of delivery. The garment must be unworn, unwashed, clean and free of odour, stains or damage, with original tags and packaging intact. It must meet these hygiene and use conditions. VAIK bears shipping both ways for an approved size exchange.

Change of mind

We do not accept a return or refund solely because you change your mind or prefer another colour or style.

Damaged, defective or incorrect items

Report the issue within 5 days of delivery. Include your order number; photographic or video evidence may be required. Approved damaged, defective or incorrect products are eligible for replacement. A refund may be provided where replacement is not reasonably possible.

How to request help

Email customersupport@vaik.com with your order number, requested size or a description of the issue. Support will confirm eligibility and shipping instructions. Do not send an item back before receiving those instructions. Exchanges, replacements and refunds are handled through support; submitting a request does not automatically approve it.

Cancellation

Cancellation requests may be accepted only before an order enters production and while cancellation is still operationally possible. Our products are made to order: once printing or processing begins, cancellation is no longer possible. Once dispatched, an order cannot be cancelled. Email orders@vaik.in with your order number as soon as possible. Support must confirm cancellation; contacting us quickly or submitting a request does not guarantee cancellation or a refund. An approved prepaid cancellation is refunded to the original payment method within the refund initiation timeline below.

Refund timing

Approved refunds are initiated within 3–5 working days. Actual credit timing may vary according to your bank or payment provider. Support will confirm the applicable refund method.

Cash on delivery

Cash on delivery is currently unavailable. When available, repeated refusal or non-acceptance of COD orders may result in COD becoming unavailable for future orders.